West Central Railway pioneer in modern digitization by providing facilities are available to railway passengers in the digital age.
West Central Railway has been a pioneer in using digital machines and new modern technology. In Indian Railways as well as in West Central Railway, railway passengers have to pay for catering, or book parcels, buy train tickets or book retiring rooms on their smart mobile phones and credit and debit cards.
Free Wi-Fi facility at stations. Free Wi-Fi facility is available at 277 stations of WCR.
For digital payment 416 POS machines are available at 196 railway stations of Madhya Pradesh for digital payment. In WCR, 73 percent PRS counter tickets and 27 percent internet tickets were booked in the year 2010-11 for rail reservation tickets, but currently in the year 2021-22, 24 percent PRS counter tickets and 76 percent booking tickets through internet.
Single line and multi line train information display boards have been installed to inform the passengers about the movement of trains on the platform.
Coach Guidance Boards are available at more than 100 platforms in 36 stations, Train Information Boards are available at more than 45 stations in WCR.
In addition, Digital Paperless Charting Display System has more than 60 screens available at 17 stations.
Digital systems are being used to improve the security system in railways. Total 720 cameras are available across 26 stations by WCR.
West Central Railway has provided the facility of Computerized Parcel Management System (Parcel Management System) to track parcel traffic at major 11 stations of West Central Railway.