The Transport department has decided to provide a wonderful experience for citizens at RTO Offices. A ten-member team was constituted in compliance to the directions of the Transport Commissioner.
The work of the team is to discuss with all the officers of the Madhya Pradesh Transport Department and to obtain suggestions on the above subject. Further the team has been tasked to evaluate the suggestions and make a logical presentation to the Senior officers. Such directives were recently given by Transport Commissioner Mukesh Jain to the officials in a video conference.
As per the above working structure, the team members made a presentation for taking steps to enhance citizen experience. Also, procedural and technical constraints were identified by the team members.
The main points included arrangements for citizens in RTO offices on the lines of Transport Mitra (Volunteer). Citizen’s Charter to be made more effective. Provision for help desk for citizens. Special desks or convenient collaborative arrangements for women, elderly and disabled.
To make citizen information and awareness effective through Led Screens in waiting rooms at RTO offices, RTO App Development, Documents to be uploaded online, SMS / WhatsApp and use of other social platforms for enabling easy access for citizens, Reminder or Alerts facility, Training of Government Officers/ employees on behavioral aspects and customer driven services, Arrangement for actual feedback from citizens and creating a clean and recreational environment in the RTO offices.
It was also decided to bring uniformity in format of all types of documents used, display of road safety related information behind different forms, Making the online payment system more simple, efficient and diverse and Provision of additional computer terminals, printers and scanners to reduce the waiting time at RTO offices.