SBI’s aspiration to empower its customers through technology and awareness took a further leap with the bank deciding to enhance awareness of its tech channels amongst customers. Bank’s new initiative, the State Bank Tech learning Centres (TlCs) for customers were launched on Friday.
Since then, every month, 385 TlCs across length & breadth of the country have been conducted interactive learning sessions and demos of the bank’s tech-channels for about 15,000 customers. Going forward, these workshops will be held on the third Friday of every month between 4 to 6 pm and will be in addition to the guidance on tech-services being provided to the customers through product brochures, information on website and interaction with customer helpline or frontline staff at branches.
Though there was significant growth in transactions through alternate channels of banking, it was felt that many customers’ still visit branches for their routine transactions because they feel electronic channels are complex or risky. In the TlC session of about 60-90 minutes, customers are being explained features of various alternate channels, shown live demos and also informed about the security aspects of each channel.
In this context on Friday, the SBI has organised this Tech learning Seminars at two places in Bhopal at Sonagiri & Menit Branchs wherein the bankers have gracefully welcomed the participating customers & parted with knowledge about all latest and safest banking facilities i.e. Mobile Banking, Internet Banking, Green Channel Counter, Cash Deposit Machine, ATM and Barcode based Pass-book Printing Machines ‘Swayam’ and motivated them to make fullest use of these channels. likewise SBI Bhopal Circle has organised TlC sessions at 24 centres in MP and nine centres in Chhattisgarh States to cover larger population of the customers.