State Bank of India has conducted Town Hall Meetings for its customers across the country at more than 500 centres on Friday. In Bhopal Circle, these meets have been conducted at 32 centres (23 in Madhya Pradesh and 9 in Chhattisgarh).
The General Manager of SBI, Rajeev Kumar Saxena presided over the Town Hall Meeting for Bhopal at Minto Hall, Old Vidhan Sabha. This is an attempt made by SBI to reach out its mass customer base across India to understand and obtain feedback of its esteemed customers to improve its services and products.
Speaking on the occasion, Saxena said that State Bank of India is serving more than 43 crore customers. These customers come from different segments. Bank delivers different products and services through different channels and is at forefront of the technology. Many facilities have been extended by way of digital mode especially through YONO, an Omni channel experience, unique of its kind in entire Banking industry which offers Digital Banking, Financial Superstore and Online marketplace. Through YONO a customer can have cardless withdrawal also (YONO CASH). Customers can also avail retail loans through YONO app. YONO Krishi is also becoming very popular among farmers.
Bank is also giving priority to quality of redressal of complaints. SBI has launched this year ‘Customer Care Centres’ at its Main Branch TT Nagar, Bhopal and Jabalpur Main Branch. These Centres provide comprehensive value added Non- Financial Banking services, digital products, enquiries for loan and other products and feedback / complaints etc for its customers. Customer Care Centres cater to all SBI customers, whether having accounts in Bhopal, Jabalpur or anywhere else.
Saxena mentioned that feedback gathered will be taken in proper perspective and all efforts will be made to fine tune the services further.