In an effort to move closer to customers and to empower them, the State Bank of India launched a massive, customer friendly initiative, Tech learning Centres (TlCs) across the country. As many as 385 State Bank TlCs across the length and breadth of the country have started holding interactive -learning sessions and demos of the bank's tech-channels for over the 15,000 customers every month since November 2014.
In this context, the SBI organised this Tech learning Seminars at two places on Friday in Bhopal at Vallabh Bhavan and Bairagadh Branches wherein the Bankers have gracefully welcomed the participating Customers & parted with knowledge about all latest and safest Banking facilities ie Mobile Banking, Internet Banking, Green Channel Counter, Cash Deposit Machine, ATM and Barcode based Pass-book Printing Machines ‘SWAYAM’ and motivated them to make fullest use of these channels. likewise SBI Bhopal Circle has organised TlC sessions at 24 centres in MP and nine centres in Chhattisgarh States to cover larger population of the customers.
Notably, a large number of customers are having an initial fear and hesitation to use technology for their banking needs and it was felt that many customers still visit branches for their routine transactions. In the TlC session of about 90 minutes, customers are being explained features of various Alternate Channels, shown live demos and also informed about the security aspects of each channel. SBI gets participation from all age groups, irrespective of their educational and financial background.
Over 1,500 Bank's employees have been trained to conduct these interactive sessions for the customers. live demos on tech-devices are also shown. An 18-minute video is used as 'trainer's aid'. The trainer provides supplementary information about each device discussed in the video. Special emphasis is laid on security aspects of the tech channels and the dos & don’ts are covered adequately.