A Town Hall meeting was organised by SBI for SME customers at Bhopal today with a view to bridge the communication gap between the bank and its customers, to enlighten the customers about its various schemes and services and to provide the customers a space to come up with their suggestions/grievances in order to improve customer service.
A message of Chief General Manager KT Ajit was read out in the inaugural session of the meeting. KT Ajit, in his message stated that being a 200 year old bank, SBI has earned a prestigious position in the country and entrepreneurs and customers should avail the advantage of SBI’s reputation, network and transparency. He said further that SBI organises these meetings to get the correct feedback to improve its offerings and services.
Ajit further said that SME is one of the most important segments of the Bank & therefore Bank has introduced number of schemes for various SME customers as per their requirement.
Addressing the gathering, DGM Bhopal Module Naval Kishore Sharma said that a processing cell dedicated to SME Customers has been constituted by the Bank and a team of specialist officers has also been formed to facilitate quick loan sanction, disbursement and to provide post-sanction services to the SME customers with borrowings of Rs. 10.00 lac and more. SV Radhakrishna Rao, DGM (SME) also addressed the gathering.
The forum was thereafter opened to the customers for their participation. Debashish Mishra, Regional Manager, Bhopal replied to the queries of the participants and delivered the vote of thanks. A large number of customers attended the meeting.
It is pertinent to mention that SBI is the largest commercial bank in India in terms of Assets, Deposits, Branches, Customers and Employees. The Bank has well entrenched domestic and treasury operations. As on April 01, 2017, the Bank has an extensive network with over 24 thousand branches in India and 199 offices in 37 other countries across the world in all time zones. It has a strong network of more than 59,000 group ATMs and caters to a customer base of more than 50 crore.