State Bank of India (SBI) took a unique initiative by holding 600 town hall meetings simultaneously across the country as a curtain raiser for its celebrations on the occasion of 210th Foundation Day which falls on 1st July 2016. In SBI’s Bhopal Circle which covers the states of Madhya Pradesh and Chhattisgarh 43 such meetings were held on Tuesday.
“Our endeavour is to remain in touch with our customers and reaffirm our continuous effort to live up to our avowed vision of ‘My Customer First’ stated Arundhati Bhattacharya, Chairman State Bank of India in her message which was circulated amongst the participants of the meeting.
SBI organises these meetings to get the correct feedback to improve its offerings and services. The Bank has taken a number of innovative steps, some of them being path breaking in the country to provide its customers with banking services at their fingertips and at their convenience. These digital products and services are quite simple and transparent to understand.
In a town hall meeting held at Ravindra Bhavan Bhopal which was attended by a large number of customers and senior functionaries of the Bank. KT Ajit, Chief General Manager, SBI Bhopal Circle in his keynote address told the house that Customer Services has been declared as the theme for the year 2016 by SBI, thereby emphasis is being laid on improved customer service and a number of customer centric steps have been initiated by the Bank in this regard.
Ajit also stated that a Customer Experience Excellence Programme ‘CEEP’ has been launched by the Bank with main thrust on reducing customer wait time to reduce congestion at the branches.
A short film on digital initiatives of SBI was also screened on this occasion. MM Verma, DGM (B&O) Bhopal dwelt upon a few of the new digital initiatives of the Bank, in Branch Banking and Anytime channels such as State Bank No Queue, SWAYAM, sbi intouch, Green Pin Services, Dynamic Bill with register and pay in internet Banking, State Bank Samadhaan, SBI Quick & SB Secure in mobile banking applications. Verma stated that SBI has initiated a large number of other initiatives also the comprehensive details of which are available on Bank’s website.
After this the house was thrown open to the customers to share their suggestions and feedback. MM Verma, DGM (B&O), SBI AO Bhopal proposed vote of thanks.