Bhopal Municipal Corporation (BMC) Commissioner Chhavi Bharadwaj has directed the officials to immediately resolve the complaints received through CM Helpline. If the matter reaches l-4 level, the officer concerned would face the tunes, she added.
She was reviewing the cases related to time-limit at his office on Tuesday.
Regarding the cases received from public hearing from district Collector and BMC headquarters and those received from CM Helpline, Bharadwaj stated that these cases should be considered on top priority.
She told the officials that she would separately review the cases related to recovery of more than Rs 10 lakh revenue. She directed the zonal officers to provide the records related to recovery of over Rs 10 lakh revenue. Additional Commissioner Chandramouli Shukla, BK Chaturvedi and GP Mali along with all the departmental heads remained present during the meeting.
Notably, the Commissioner was receiving complaints regarding pending cases related to CM Helpline and thus she asked the officials to keep the cases received through CM Helpline on top priority. There were also complaints that without resolving the cases, the complaints were closed without consent of the complainant.
The Commissioner is learnt to have expressed annoyance over the working of the officials towards the complaints received from different points. She also asked the officials to take the revenue recovery cases seriously.
Bharadwaj also directed the officials to sprinkle insecticides and fogging wherever necessary to help citizens overcome the seasonal diseases.