Chief Secretary Anthony DeSa has directed to undertake weekly review of complaint redressal through CM Helpline 181. In a letter to all heads of departments, directives have been given to dispose of complaints registered by people within time-limit.
The Chief Secretary said that the State Government wishes to give information about its all welfare schemes and redress people’s complaints within time-limit. The Chief Secretary has directed all heads of departments and offices to undertaken weekly review of activities under the scheme. Action should be taken against officers who have not disposed off complaints within time-limit, he added.
They should be warned on first mistake verbally or in writing and punish them as per departmental procedure if they repeat the mistake. The Chief Secretary has also written that if any head of department does not act against his subordinate guilty officer then it will be regarded as his laxity and action will be taken against him.
The Chief Secretary has also directed heads of offices to confirm redressal of two cases daily pertaining to their department to concerning complainant over telephone and ask about his or her satisfaction. The Chief Secretary directed to maintain date-wise register of random calls made by heads of departments. Information about it will be seen at higher level from time to time, he added.
Notably, this is dream project of Chief Minister Shivraj Singh Chouhan and he had inaugurated the scheme last month in the State capital.