like every year, Public Service Day will be observed on September 25 this year. It is noteworthy that Madhya Pradesh Public Service Delivery Guarantee Act was implemented on September 25, 2010 to further improve public service delivery system and providing its benefits to people.
Public Service Week will be observed from September 12 to 18 in all districts of the state to create awareness regarding public service delivery among people. During the week Gram Sabhas will be held for training programmes for public representatives and publicity and information regarding Act's provisions.
So far, about 1.93 crore applications under Act have been redressed. Services have been delivered to about 99.28 per cent applicants. So far, 101 services of 21 departments have been notified. At present, 325 public service delivery centres are operating in the state where 38.68 lakh applications have been received. Of these, 35.64 lakh applications have been received, which is about 92 per cent.
Public Service Centre has been started at every development block headquarters. Arrangements have been made to receive applications regarding 47 services of 15 departments.
Through amendments, the Act has been made more effective to ensure that people get service within time-limit. As per amendments, First and Second Appellate Officers have been empowered to call and review cases sou moto in which services have not been delivered within time-limit or have not been delivered at all.
After review, First and Second Appellate Officers will be able to issue appropriate orders. Madhya Pradesh State Public Service Agency has been constituted to make Act's implementation and arrangements at public service centres more effective. A separate Public Service Management Department has also been constituted for effective implementation of the Act.