Governor Anandiben Patel has said that officers should deal with the common man with compassion and patience. Win trust to enable subordinate to talk openly. While maintaining coordination with senior officers, along with effective implementation of their instructions, keep them informed about practical problems.
The aim of the functioning should be to win the trust and hearts of the people. The Governor was addressing the trainee IAS officers, who came for a courtesy visit at Raj Bhavan on Thursday. Principal Secretary Raj Bhavan D.P. Ahuja was also present on this occasion.
Patel said that it is a matter of pleasure that all the officers are from the highly technical background. Work to give the benefit of their expertise to the society, by considering it as an opportunity. Use expert knowledge more and more. Build people-oriented administrative systems. Give priority to tour in remote and backward areas. The purpose of the visit should be to get feedback on the ground realities of the schemes and plans. Understand the arrangements by visiting aanganwadis, schools, health centers and make efforts in bringing improvement in them.
She further told them to tour extensively in the posting areas. Keep the senior officials apprised of the problems. Open talks with women and children of the villages will help them in getting real information about the area. Maintain live contact with common people, the lowest link of administration. Make honest efforts for solutions after understanding their problems. Patel said that there is a difference between training and ground experiences. In practice, problems and challenges are surfaced, for which the solution is not found in the directives. At such times, success can be achieved with patience and compassion by coordinating with subordinate staff and senior officers.
Smt. Patel said that compassionate and sympathetic behaviour towards the common man is essential.
They should get full opportunity to talk openly. They do not have to run around from pillar to post to meet the officer. Ther should be a system in this regard. Administrative service is an opportunity to experience the happiness by helping others and to set new dimensions of development. Dispose off files by setting deadlines. Keep the information system strong. Give full importance to even smallest information. Recalling the experience of quality education system created by the officers of Forest Department for forest workers in forest area, she said that they should always strive for innovations. Let people derive maximum benefit of their knowledge and experience. Set it as a target of the functioning. Follow neutrality strictly. Never shield near and dear ones for their mistakes. This will establish your neutrality and fairness.
The Governor presented a set of her three books to the officers. She told that during her tenure as Minister and Chief Minister, she has been inspired by the people, who have set examples of service to society at their own level. The account of her memories is given in the book titled Wo Mujhe Hamesha Yaad Rahenge. The description of the dynamics of the Raj Bhavan has been given in the book Pragatisheel Raj Bhavan. The book Pratibimb contains a study of the works of the Governor of Uttar Pradesh and tour of 45 districts. She motivated the officers to write down their experiences.