Delivery of public services to common people is a powerful medium of good governance. Madhya Pradesh had become first State in the world to enact Public Services Delivery Guarantee Act implemented with effect from September 25, 2010, the birth anniversary of Pandit Deendayal Upadhyay.
The Act has been hailed by United Nations Organisation. This was stated by Science & Technology and Public Services Management Minister Bhupendra Singh at inaugural function of two-day ‘Manager Training and Workshop’ of district-level public service centre managers on Thursday. The workshop is being held by State Public Service Agency.
The Minister said that public service centres have been established in districts to ensure smooth and timely delivery of public services to common people in deference to wish of Chief Minister Shivraj Singh Chouhan. Under the Act, arrangements have been made to deliver 124 services of 22 departments to people. So far, 68 services have been made online. Under these, about 81 per cent services have been delivered within time-limit.
Singh said that now public service centres will be established upto Panchayat-level with the cooperation of World Bank. He said that 85 per cent of complaints received through CM Helpline have been disposed of.
The Minister said that in line with Karnataka State, initiative to deliver public services smoothly through mobile service will also be introduced in Madhya Pradesh. He said that district public service centres’ managers will have to discharge their duties in right earnest for timely and prompt delivery of public services to people.
Secretary, Public Service Management Hari Ranjan Rao said that public service centres managers should broaden their thinking to ensure that people get public services within time-limit. He informed that there are 336 public service centres in the State. World Bank has sanctioned a Rs300 crore project to expand these centres upto Panchayat-level.
Akhilesh Argal of Atal Bihari Vajpayee Institute of Good Governance and Policy Analysis also spoke on the occasion. ED of State Public Services Agency Swati Meena proposed a vote of thanks. Director State Public Services Agency Ambarish Shrivastava was also present on the occasion.