The Union Government recently evaluated 15 best citizen-centric governance practices from different States and judged Madhya Pradesh Public Service Delivery systems and ladho Abhiyan as excellent.
Madhya Pradesh and Gujarat are the States to have two best Citizen Centric Governance practices. According to official sources, the efficacy of citizen centric practices was assessed at a national workshop organised by the Central Government in Delhi recently by the Department of Administrative Reforms and Public Grievances.
The two practices of MP that have been considered as the best are- ICT-based delivery of public-centric services under the Public Service Delivery Guarantee Act, under which people are receiving 161 services. Of them, 72 are online services. The World Bank is also helping to promote the service delivery system. As many as 14 State Governments have implemented it. Another is lado Abhiyan - an ICT-based innovation.
It is noticeable that access to mobile services has increased in the state through Mobile Gateway in which more than 120 mobile based citizen services are being offered. Mobile Governance is increasing steadily. At present, internet connectivity and mobile density is also increasing.
Chief Minister Shivraj Singh Chouhan is also promoting social media and mobile media on a large scale. The State Government has also issued orders to use social media in the larger interest of citizens.