In order to attend to a huge number of complaints and reduce the long waiting time of electricity consumers, the Madhya Pradesh Central Power Distribution Company would soon increase the number of telephone complaint lines from 7 to 100 at their customer care centre.
Electricity consumers are going to get relief in the form of increased number of telephone complaint lines to receive and address complaints of the consumers at the earliest.
For the first time employees of Madhya Pradesh Central Power Distribution Company would be able to lodge complaint by registering themselves with the call center. The employee would require Adhar Card and mobile number for registration at the customer care and after the registration the complaint would be lodged according to the service number of the customer’s electricity connection.
GM City Circle Bhopal AK Khatri said that the new structure for managing 100 new telephone lines would be established in the next 2-3 months. The work has been started and the expansion work would take time as arrangements for a work force of 100 people has to be established.
Possibly in the next 2-3 months the expansion would be completed and become functional helping customers to lodge complaint without waiting for long, he added.
At present the number of electricity connections in the city is around 3.5 lakh and the number of complaints received at the call centre is more than 2000 on daily basis.
The long wait for the complaining customers would be reduced significantly after the number of lines which would be increased to 100 within next 3-4 months as the number. Majority of customers’ complain their calls are not answered and that their complaints are not heard properly and address even after the attending calls at the complaint numbers and call centers.