Minister of State for GAD lal Singh Arya took stock of functioning of CM Helpline and status of disposal of complaints here on Wednesday. Arya sought detailed information about complaints being registered at call centre of CM Helpline 181 at C-21 Mall at Hoshangabad Road.
He talked to some Collectors and applicants over telephone. Arya was informed that so far about 65,000 public complaints have been redressed.
The Ministere also sought informant about caste certificate from Jatin and Palak Meena of Indore. The certificate will be released to the applicants from Betul after necessary scrutiny. The applicants informed that they had to take rounds of tahsils several times earlier. After registering complaint at CM Helpline, they will get caste certificate in a couple of days. Arya also talked to Manish Kumar of Sarangpur in Rajgarh district.
The applicant had appeared at BA sixth semester exam at Swami Vivekananda College, Sarangpur under Barkatullah University. When results were declared, it was found that most of the candidates have failed in one particular subject. After registration of the complaint at CM Helpline, necessary action is being taken by the Registrar of Barkatullah University. Arya sought information about disposal and monitoring of complaints at various levels at the Helpline. Under Secretary Public Service Management Sunil Dube and CM Helpline's operative officers were present on the occasion.
Call centre works for 16 hours, complaints are recorded.
CM Helpline is a historic effort of State Government towards solving people's problems and complaints. It works from 7 am to 11 pm. Arrangements have been made to receive 200 calls simultaneously. Complaints made by people are also recorded and maintained at the call centre.