On the basis of feedback given by citizens, we can learn as to how much public problems and complaints are being received from where and what is status of their redressal. This was stated by Secretary Science & Technology and Public Service Management Hari Ranjan Rao at a divisional workshop on e-Governance and public management at Pachmarhi on Saturday.Rao informed that the State has 12 to 13 thousand kiosk centres. In future, efforts will be made to link these centres to public service centres. He said their target was to prepare cent percent Aadhaar cards.
CEO of MPCIT M Selvendran informed that the 60 per cent complainants of Hoshangabad district are satisfied with redressal of their complaints registered on CM Helpline. Cases are being redressed timely.Director Public Service Management Ambrish Shrivastava said that public services were conceptualized in year 2012. Public service centres have been opened at all development blocks in the state. At present, 336 centres are working. Four-fold increase in it is expected in future. As many as 151 services are enlisted in public service centres of which 82 are being delivered online. During next 5 years, 8 lakh employees will be imparted IT training through e-Daksh programme. Till date, IT training has been imparted to 30 thousand employees.
Commissioner Narmadapuram division VK Batham said that people are acquiring information through e-Governance. People of rural areas are being benefited. Hoshangabad Collector Sanket Bhondve informed about per month figure of preparation of Aadhar Cards. Betul Collector Gyaneshwar B Patil said that Aadhar Card Centres should also be set up on the lines of Public Services Delivery Centres.Hari Ranjan Rao and VK Batham distributed letters of citation for excellent work in urban body and 3-tier Panchayats elections to officers.