Chief Minister Shivraj Singh Chouhan has said that top priority should be given to people’s satisfaction in the disposal mechanism of CM Helpline. Compromise with credibility of disposal mechanism will not be tolerated.Penal action will be taken against those not disposing cases properly. Chouhan undertook review of CM Helpline and Public Services Delivery Guarantee Act on Monday. Chief Secretary Anthony DeSa was also present.
The Chief Minister said that he would also review complaints received at CM Helpline. In this regard, he will chair meeting of Principal Secretaries of various departments every month.He said that effective arrangements should be made to dispose of complaints at the first level. For work assessment of officers, their promptness in disposing of complaints received at 181 should also be made a basis.
He stressed the need to use data of 181 in assessment of departmental services. He said that apart from making concrete arrangements for time-bound disposal of complaints. Complainants should also be informed as to how much time will be consumed in disposal of their complaints and that they should wait till a fixed time. It was informed at the meeting that 124 services of 22 departments are under the ambit of Public Services Delivery Guarantee Act. Of these, 68 services are delivered through 336 public service centres and 10 services are delivered online at departmental level.
Under the Act, 2.34 crore applications have been received so far. Of these, 1.97 crore applications have been disposed of. Against 77 lakh applications for caste certificates received from students of class one to XII, laminated caste certificates have been distributed to over 33 lakh students. Department has received e-governance award for year 2014.
State is pioneer in the country in implementation of e-District Project. Central Government has sanctioned Rs115 crore for the project. Director General of State Public Service Agency Hari Ranjan Rao, Executive Director Swati Meena and MAP-IT’s CEO M Selvendran were also present on the occasion.