Energy, Mineral Resources Development and Public Relations Minister Rajendra Shukla has described CM Helpline as a unique and effective system of solving problems of people living in remote areas of the State.
The Minister also directed staff of the CM Helpline to solve people’s day-to-day problems at faster pace. Shukla was talking directly with complainants from CM Helpline here on Monday. Shukla expressed happiness that maximum calls are being received about schemes and programmes.
From CM Helpline, Minister Shukla talked directly over telephone with Manish Gurjar of Somgaon Kalan in Harda district, Ashutosh Mishra of Panni in Rewa district and Chetan Tamrakar of Bhopal city and learnt status of solution to their problems. The complainant informed that their complaints have been redressed. The complaints pertained to electricity voltage, power for irrigation and replacement of transformer.
A presentation was given before Energy Minister Shukla on functioning of CM Helpline. It was informed that nodal officers have been appointed in every department. Telephone numbers of about 17,000 field workers are kept updated. Number of phone lines has also been increased for people’s convenience.
Shukla instructed for mapping of complaints being received about Energy and Mineral Resources Department. He also sought information about problems pertaining to other departments. Concerning departmental officers and BPO’s representatives were present on the occasion.
Notably, taking the initiative seriously Chief Minister Shivraj Shivraj Singh Chouhan also talks to the complainants regularly. Singh, the Chief Minister was unwell on Monday, Public Relations Minister was assigned the duty.