Chief Minister Shivraj Singh Chouhan has said that his Government’s motto is to ensure every citizen’s happiness, health and welfare. CM Helpline 181 has been launched for fulfilling these goals.
Chouhan launched CM Helpline here on Thursday that aims to keep system of good governance ever alert and active in public interest. About 5,000 officers-employees of various departments have been linked with this helpline, of its own kind in the country. These officers will redress problems registered at the helpline.
Information about the Government’s welfare schemes and programmes can also be obtained through the helpline’s toll-free number 181. The Chief Minister said that this helpline will serve as bridge between people and Government so that people should not have to wander about to get their problems solved. Case registered at the helpline will be closed only when applicant is satisfied following total redressal of problem.
Chouhan said that it is the duty of every Government system to ensure development, chalk out welfare schemes and ensure their better implementation by disseminating information about them to all. It is the result of paying attention to these three aspects by the present State Government that Madhya Pradesh, which was earlier dubbed as a sick State, has now achieved maximum agriculture growth rate of 24.99 per cent not only in the country, but also world and maximum 11.02 growth rate in the country.
Welfare schemes for all sections of societies have been chalked out. Arrangements like Parakh, Samadhan Online and Public Service Delivery Guarantee Act have been made to solve everyone’s problems in time and review of schemes’ implementation. He said that times have changed now. Why should common man wander aboutIJ Through this helpline, anyone can register his complaint or problem by dialling 181 from mobile or landline telephone from anywhere. Chouhan asked officers to take the helpline as a challenge and live upto their efficiency and dedication.
Chouhan inspected arrangements of CM Helpline set up at C-21 Mall here. He enquired about the helpline from its Executive Puja Deshwadi and lalita Verman. He also received phone calls at the helpline.
Public Service Management Minister Bhupendra Singh said that democracy is meaningful only when the Government reaches the last person in the last row. CM Helpline is the first initiative in the country towards further strengthening of good governance through public service delivery guarantee.