Every day around a dozen complaints are received at the helpline number 0755-3199966 regarding the low floor buses plying on BRTS corridor after cameras have been installed in them to keep an eye on the miscreants and for other problems faced by the passengers.
With the aim to keep an eye on safety and security of the passengers, Bhopal Municipal Corporation had started monitoring activities in low floor buses plying in the city. Jeeshan Ahmed who manages the helpline number claims that the helpline service is a boon for those who forget their luggage in the bus, as in the past the bus employees have returned a number of baggages including those containing huge cash.
Regarding the activities of miscreants, he told that after the complaint is lodged with the police, passengers are directed to contact the helpline and based on the complaint the footages are provided which has helped several passengers. Chandramauli Shukla CEO BCll said that based on the CCTV recording safety and security of the passengers is ensured. Based on the complaint lodged by the passengers, CCTV footages are provided to them.
The system has been devised to keep a check on the activities of the driver and conductor of the buses along with the other theft, teasing and bullying activities inside the bus. As soon as the buses leave the bus depot, the recording starts and when the bus returns in the evening with the help of wireless system installed at the depot data gets transfer to the server where it is monitored, he added.
There are two cameras installed in a bus, one which is near to driver while the other one on the rear end of the driver. Both the cameras are installed in such a manner that whole bus from inside could be covered and activities of bus driver, conductor, passengers and miscreants could be monitored. Harman International Company has been assigned with the installation, data recording, transfer of the data and maintenance of the CCTV cameras.
Manager of Prasanna Purple Bus service Subhash Bachkainya said that action against conductors have been taken based on the footage in which it was found that the even after taking fare, the passengers were not provided with tickets due to which company suffered financial loss. He added that few passengers who were found spitting inside after eating betel and tobacco were identified and fined.