Bank of Baroda has taken a unique initiative by launching a training programme of regional languages for its staff members in order to deliver satisfactory customer service and easy communication with their customers in their mother tongue.
Now, Bank of Baroda is giving local language training in non-Hindi linguistic areas to its staff members, who don’t know the local language of that particular area. Bank of Baroda is the first public sector bank in country which has taken such unique initiative of local language training to employees in banking sector.
Vindhya J Ramesh, General Manager (HRM) inaugurated the Marathi Training classes at Bank’s Corporate Office, Mumbai also present in the event was RK Arora, General Manager, (Official language).
This training programme has been designed in two phases. In first phase, local language training is being imparted to newly recruited officers with their induction training at Bank’s various training centres and in second phase, the same is being imparted to existing staff members posted in non-Hindi linguistic areas through their administrative offices.
For the second phase, a 20 hours syllabus for each regional language has been designed. The initial training programmes have been scheduled in Mumbai and Pune (for Marathi), Hyderabad and Vishakhapattanam (for Telugu), Bengaluru (for Kannad), Baroda (for Gujarati), Kolkata (for Bangla) and Chandigarh (for Punjabi). The same will be spread at other centres from May, 2016 onwards.