large-scale misuse of services of call centre for First Response Vehicles (FRV) emerged in the past four months, as 56 lakh calls were fake, out of the 60 lakh calls received at the call centre.
Measures to avoid the fake calls with the use to technology have been searched and on the other side the phone numbers would be used to trace the errant callers and necessary action would be taken against these fake callers.
In the analysis, it was found that most of the calls received at the call centre are fake which creates two types of problems. The first problem is the excessive burden on call center while the other problem which is of worrying is the delay in the providing help to the people in emergency.
Superintendent of Police (Dial 100) Amit Saxena has appealed to the citizens to avoid fake calls which could help in providing faster and better help to the citizens in emergency situations. Among the fake callers there are citizens who might have called the call center to ensure that the services are available and free.
The FRV service which was launched on November 1, 2015 with the aim to help the citizens has been facing problem of huge number of calls from the inception of the service.
Around 5500 places through 800 First Response Vehicles have been covered by these FRV and have been providing help to the victims.
These vehicles patrol round the clock and their presence at public places have increased their confidence in police.
These specially designed vehicles are equipped with the latest and advanced technique and tools to help the citizens.
The vehicle is equipped with Pre Collisions System (PCS), MVlT, Mobile Data Terminal, CCTV wireless and other technically advanced gadgets.