Chief Electoral Officers VL Kantha Rao has informed that a call centre is being run at the state level for the Vidhan Sabha election-2018. The toll free number of the centre is 1950. Complaints related to the election can be lodged on this number, which will be solved judiciously.
There is also an arrangement to file any complaint regarding voter identity card, voter list, violation of model code of conduct and election related problems on this toll free number.
As many as 10 executives have been appointed to register complaints received on the toll free number of the state level contact center on NGS portal.
Similarly, District Level Contact Centres have been set up in the districts on the same lines.
On these centres complaints lodged on the call centres of the national and state level will be redressed timely by constantly monitoring them. The Deputy District Election Officers have been made nodal officers of the district level call centres in the districts. Complaints received on the national, state and district level will be forwarded to NGS (National Grievances Service). The Complaints will be sent to the district level contact centre through N.G.S.
The nodal officers at the district level will redress the complaint within the time limit and feed the detail on the NGS Portal.
Rao has informed that the Integrated Contact Centre established by the Election Commission of India will work on two way communication system. Complainants are required to give information about themselves at the time of lodging the complaint. The complaint number will be sent on the mobile number of the applicant through unique ID number after lodging the complaint.
Complainants are needed to inform complaint number by dialing 1950 to know about the status and action taken in this connection. After the redressal, a message will be sent to the complainant. If the complainant is satisfied with the action taken in this connection, the matter will be closed. In case of dissatisfaction, the matter can be reopened by the complainant by dialing 1950.
Rao further informed that complaints can be lodged personally by visiting URL <https://eci-citizenservices.eci.nic/default.aspx >of the N.G.S portal.
Complainants are required to register their mobile number and e-mail id by signing up, after which the complainants can lodge their complaints and can know the status by logging in. The complainants can get the complaints reopened in case of dissatisfaction.