The Chhattisgarh Government will be utilising various social media platforms soon to extend its communication to a global audience.
The Government is planning to create a coherent information dissemination system by using Social Media tools, officials informed.
Key objective behind the exercise is to create an authentic, timely and reliable information dissemination service for the Government of Chhattisgarh through the use of various Social Media platforms.
This is apart from facilitating online interactions with citizens, media, civil society, corporates, and others using social media for the Government of Chhattisgarh, they informed.
Moreover, it may be recalled that the State-owned Chhattisgarh Infotech and Biotech Promotion Society (CHiPS) will also establish a 'State Residents Data Hub' (SRDH) which will be an authentic repository of all the residents of Chhattisgarh.
The SRDH will procure UID KYR (Know Your Resident) and Photograph data from the Central Identities Data Repository (CIDR).
CHiPS would also source Departmental databases including domain identifiers for integrating with SRDH. The SRDH would act as framework for enabling efficient service delivery, better planning and shall also be helpful for monitoring of schemes by Government of Chhattisgarh, they informed.
The SRDH shall also support in informed decision making based upon the insight derived from the Business Intelligence (BI) and analytics tools proposed to be implemented as part of SRDH.
The SRDH application framework shall also be used for seeding UID number in the Departmental database by performing the demographic matching on the UID KYR data and demographic data of the beneficiaries provided by the Department.
CHiPS envisages that with the implementation of SRDH, the departments would not only benefit from easier implementation of the schemes but would also enable them to enhance their monitoring capabilities, ensure targetted benefit disbursal, provide efficient service delivery to the citizens, weed out duplicates, reduce leakages and enhance inclusion of citizen in various welfare schemes.
SRDH frameworks will provide unique centralised repository containing resident’s demographic information with UID Number and scheme identifiers. The repository will facilitate departments to deliver welfare schemes in a much more efficient and effective manner.
The Chhattisgarh Government would also have a ‘Citizen Call Centre’ established soon for operation of its ambitious ‘Jan Samvad’ project, officials informed.
Notably, the Chhattisgarh Infotech and Biotech Promotion Society (CHiPS) as executing body is launching the ambitious programme to establish the ‘Citizen Call Centre’.
The purpose of this initiative is to proactively collect citizen/household feedback related to different Government benefit schemes rolled out in the State.
The Jan Samvad project would have a group of resources who would connect with citizens and collect information related to their grievances, feedback and suggestion regarding the benefits that they availing under various scheme(s).
As part of the operational process, a Call Centre front-end employee, shall place an outbound call to selected households of the State, and discuss the efficiency and the quality of benefits programmes in the State. Since, the selected households appear in the scheme beneficiary list; hence they would be a better judge in terms of real value of the schemes.
Jan Samvad would also have information related to nearest government facility centres and infrastructure (Hospitals, Roads, Railway Network, Aganwadi centres, Schools, landscape and Electrification lines) around the citizen‘s native place to assist in effectively interacting with them, the information that currently exists in Chhattisgarh's departmental databases shall be utilised for the purpose.
The data of various schemes available with State Government departments will be integrated into common database (SRDH) through various rules and methodology by the Database Integrator of CHiPS.
The household cards will be developed by utilising the database which will comprise of all relevant information of the household and its members like head of family, demographic data, schemes affiliated etc.
Notably, CHiPS is also involved as State Designated Agency (SDA) in NeGP MMP‘s implementation of some mega IT Projects like CHOiCE, e-Gram Suraj, GyanVinimay (e-classroom), e-Procurement, SWAN, SSDG, e-District, Bhuiyan and GIS, CSC‘S.
A professional approach is being adopted for the implementation of IT Projects using the services of e-governance experts and consultants from corporate and academia, officials stated.
The Government is committed for empowerment of every section of the society.
Hence several citizen centric public welfare schemes have been launched and followed up by effective implementation in the State, they stated.
The primary objective of these schemes is to provide benefit to the society especially weaker sections, women, children, youth, minorities, labourers and the peasant community, resulting in improvement of their socio-economic status.
The Government has planned to set up the Call Centre to get independent feedback from the beneficiaries of these schemes and also educate them on ways to derive maximum benefits from respective schemes. The Call Centre will also act as information dissemination and grievance cell in future.
It may be recalled that the Chhattisgarh Government will also seek private participation to measure success of its various welfare schemes by getting feedback from beneficiaries, officials informed.
The government is also getting developed a mobile-based interactive application to check status of a whole set of ongoing projects across the State.
CHiPS will be implementing the project. The mobile application will be collecting local data or conduct survey for keeping track of various project development status, officials informed.
The mobile application will have the provision of authenticating each user through predefined username and password or predefined username and OTP based password.
The application would also map data/task of individual project created for data collection/survey and accessed by a particular user.
The end user of the application will be able to view list of tasks allocated to him/her.
The reporting module of the application would have the provision to generate various reports of data collection/Survey project wise such as — Allocated tasks, Work in progress tasks, pending for approval tasks, completed tasks,time based report and survey based report.
Meanwhile , CHiPS has already commenced the process for implementing Centralised Project Management Software System.
The scope of the project is to implement and support Centralised Project Management Software (CPMS) system, official informed.
The task involves- Data Digitization of two projects per department, Training and Capacity Building, Deployment of Personnel for Facility Management System (FMS) at Department level, Operational Support Unit and Operation.
CHiPS will also be deploying an Enterprise-level ‘Network Monitoring System’ for 'Chhattisgarh State Wide Area Network' (CGSWAN) upgradation project, officials informed.
In Chhattisgarh, more than 3,000 rural CHOICE Centres, 200 urban CHOICE Centres and Common Service Centres (CSCs) are functioning where citizens are getting online citizen centric services, they informed.
All the districts now have lok Seva Kendra and even in remote districts like Sukma, Bijapur, Balrampur people are getting Income Certificate, Birth & Death Certificate, Khasra & B-1 Copy, Marriage Registration, Aadhar Registration, Epic Card printing, Caste Certificate, Resident Certificate, Gumashta licence etc. online.
The State Portal Service has been provided to more than 40 lakh persons. The various departments of the State are providing online services to citizens.
The Revenue Department has put their services online like Mutation, Demarcation, Batankan and providing loan Booklet. Any eligible person can apply online to get benefit of pension schemes of Social Welfare Department.
Municipal Corporation, CSEB, RTO are also providing their services online.
