The customisation of e-works , a web-based application software of Public Health Engineering Department (PHED) implemented in 2012 was ill-planned and executed, as 11 out of 25 major business requirements of the Department were not put to use, CAG has observed.
The balance nine integrated requirements, although in use failed to deliver the required results, it observed.
As a result, the Department was constrained to prepare the monthly accounts manually instead of generating it as final output of the application software.Thus, the objective of having the e-Works to improve the operational efficiency and to alienate manual intervention could not be achieved, CAG observed.
