CM Helpline-181 launched to solve day-to-day problems of people through use of information technology in Madhya Pradesh is completing one successful year on July 31. During the period about 91 per cent of complaints received by phone were redressed satisfactorily.

As many as 58.51 lakh calls have been responded during last one year. Over 10.44 lakh complaints were received during the period of which over 9.53 lakh were solved, which amounts to about 91 per cent. Of the disposed cases, 8.58 lakh have been closed. About 10,900 officers and employees engaged in this system always remain ready to help. Popularity of the helpline can be gauged by the fact that 35 to 40,000 phone calls are received by it daily.

Notably, Chief Minister Shivraj Singh Chouhan had launched CM Helpline ‘Jan-Hetu Jan-Setu’ on July 31, 2014. The system is constantly reviewed at various levels. From time to time, Chief Minister Chouhan randomly ring complainants and asks about status of redressal of their complaints.

Besides, Information Technology Minister Bhupendra Singh, other members of the State Cabinet, Chief Secretary Anthony DeSa and Secretary to CM and Science and Technology Hari Ranjan Rao also undertake review from time to time.

New facilities have been provided to people through CM Helpline. Number of phone lines has been increased from 100 to 300. Information about 400 schemes is uploaded in the helpline.

Separate arrangement has been made for demands and suggestions. Facility of mobile app has also been given. Information about disposal and status of complaints is also given through SMS. The complainant is given a number after registration of his complaint on the helpline. If solution to problem is not possible at the first level of officers, the complaint is automatically transferred to higher level. Complainant is informed through closure call. Complaint is registered in prescribed format in Hindi.