Haryana Power Minister Capt Ajay Singh Yadav on Sunday asked the officers of the Haryana discoms (Dakshin Haryana Bijli Vitran Nigam and Uttar Haryana Bijli Vitran Nigam) in field to organise open durbars in villages and towns to resolve complaints of the consumers.

He has issued instructions that an executive engineer would organise at least 10 open durbars in a month during summers and a superintending engineer will hold at least one durbar in a week.A spokesman of the DHBVN said that Capt Yadav has given instructions to display his (Minister’s) mail ID powerm@hry.nic.in at prominent places and in offices of the discoms so as to facilitate people to reach to him easily.

All other mail IDs, telephone numbers, SMS facility meant for facilitating consumers to lodge their complaints easily should also be displayed and published in different means of information dissemination.The spokesperson said that the electricity consumers should be made aware of using the modes based on modern technology like e-mail, SMS, computerized consumer grievance redressal system and call centre to lodge all types of complaints.

All these modes are connected to the CGRS, under which the employees are bound to redress complaints within fixed time as per standards laid by the Haryana Electricity Regulatory Commission.He said that the grievances received via SMS would also now reach to the CGRS as both the systems have been integrated.The call centre has also been integrated to the CGRS. The consumers can reach the call centre through one

toll-free telephone number 18001801615 round the clock every day and lodge all type of complaints. A short number 155333 has also been provided to facilitate the consumers. All written complaints received in offices would also be put in the CGRS.